This is part 1 of 3 of my blog posts about my review on getting a Globe postpaid plan. It has been more than two years since I got a Globe postpaid plan. I am almost near bill no. 50. You can find the other parts here:
This post is a blog post that prospective customers of Smart and Globe can use before they decide to subscribe to the postpaid services of the network of their choice. The list contains the things that the agents might not tell you and that you should know.
Things To Remember Before Applying for A Globe Postpaid Line
Before applying for a Globe Mobile Postpaid, you should read clearly the fine prints of your subscription. You should first research about what is included in your postpaid plan. You should also take note of the following when you apply for a postpaid plan because sometimes the staff of Globe Telecom will not mention these to you:
- Services included in the monthly service fee
- Services NOT included in the monthly consumable service fee
- Early termination charges
Call 730-1000 or 211 if you are a Globe prepaid subscriber. Ask a lot of questions before giving out your application form and your financial capability details.
Compare what the call center agents are saying and what the service agreement says. Sometimes, the call center agents don’t know what is written in the paper that you signed.
From my experience, when I asked about closing my postpaid account, they told me that I need to pay 10,000 pesos…but hell no! I read the fine print of my subscription, it says I only need to pay 550 pesos plus the phone price during the first year, or 550 plus 50% of the phone price after the first year of subscription.
Getting a Globe Postpaid With A Discounted/Free Phone
Same as before, when you get a Globe postpaid line with a subsidized phone, you will only get the following:
- Your phone of choice (locked to Globe)
- Your exclusive 128K Globe postpaid SIM
Same as before, you will not be getting a welcome kit or a mini-self help kit from Globe Telecom. Therefore, you will not have any idea what is the after-sales support number of Globe Telecom, if you are a foreigner. If you are bringing a phone from another country, you will not be able to figure out how to activate or deactivate the following call features manually:
- Call forwarding
- Call barring
- Call waiting
When you apply for a Globe postpaid, you need to give the Globe Telecom staff the required documents (found on the Globe web site) and the completely filled out form.
You are also required to pay the service fee in advance. So if you availed for a free phone in Plan 299, you need to give them 299 pesos at the time of application.
Update (March 24, 2015): As of March 24, 2015, Globe has again reduced the number of postpaid plans to just one plan. It’s now My Lifestyle Plan. I don’t understand why they keep on removing postpaid plan options.
NOTE: This blog post is neither sponsored by Globe Telecom, PLDT nor any telecommunications company.
DISCLAIMER: All contents of this blog post are based on the author’s experience. Some services may have changed. The information provided may be inaccurate at the time of reading. As this blog post was last updated on March 24, 2015.
WARNING: To sales agents of PLDT (Smart and Sun), Globe Telecom or any other telecommunications company, KEEP OUT OF THIS BLOG. You are not allowed to do any form of advertisement here. Your comments that contain advertisement will be deleted as soon as I detect them.
Last Update: 24 March 2015 7:21 PM